Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) govern the relationship between Datameros Soluções em Dados, Inteligência Artificial e Software, CNPJ 46.468.319/0001-47 (“Datameros”, “we”), and the individual or legal entity that accesses or contracts the services (“Client”, “you”, “user”).

Use of the Platform, account creation, plan subscription, electronic acceptance of a commercial proposal, or continued use after publication of an updated version constitutes acceptance of these Terms.

2. Definitions and Parties

For the purposes of these Terms, the following definitions apply:

• Platform: the set of software, integrations, dashboards, automations, APIs, forms, AI features and other functionalities provided by Datameros, including web environments and related applications.
• Portal: the authenticated client area at https://portal.datameros.com.br (or an equivalent URL informed by Datameros).
• Client Data: information, files, databases and content inserted, sent or integrated by the Client into the Platform.
• Plan: the commercial package contracted (usage limits, storage, integrations, users and other parameters described in the proposal or Portal).
• Website: public pages at datameros.com.br and related domains operated by Datameros.

3. Description of Services

Datameros offers data unification, artificial intelligence, systems and technology consulting solutions, aiming to centralize, organize and analyze data from multiple sources to support strategic decisions. Depending on the contracted Plan, the Platform may include:

• Centralization of data from multiple sources (systems, databases, files, APIs), with integrations to dozens of market systems.
• Custom dashboards and reports (desktop, mobile and Smart TV, as available).
• Artificial intelligence, automations and notifications for analysis and operational support.
• Forms and surveys for data collection; spreadsheet-to-structured flows; APIs for BI tools; IoT monitoring; and access control.
• Technical support and maintenance through the channels and timelines defined in the Plan or commercial proposal.

4. Account, Access and Credentials

The Client is responsible for keeping confidential all logins, passwords, tokens and other credentials used to access the Platform and Portal, and for all activities performed under its accounts.

• Authorized users: only persons expressly authorized by the Client may use accounts linked to the contract.
• Sharing: sharing individual credentials or allowing use by unauthorized third parties is prohibited.
• Notice: the Client must promptly notify Datameros of any suspected unauthorized access, loss or compromise of credentials.
• Suspension: Datameros may suspend access that puts the Platform, data or other clients at risk, notifying the Client when reasonably possible.

5. Acceptable Use

You agree to use the services only for lawful purposes and in accordance with these Terms. Prohibited conduct includes, without limitation:

• Using the services for illegal, fraudulent, discriminatory activities or that violate third-party rights.
• Attempting unauthorized access to systems, accounts, networks or data; improper reverse engineering, vulnerability exploitation or interference with the Platform.
• Overloading, degrading or compromising service availability (including attacks, abusive scraping or unauthorized automated use).
• Violating intellectual property rights of Datameros or third parties.
• Removing proprietary notices, circumventing Plan technical limits, or reselling access without written authorization.

6. Client Responsibilities

The Client is solely responsible for the lawfulness, quality, accuracy and origin of Client Data, and for applicable legal bases for processing when acting as controller under LGPD.

• Source data: ensure it holds the rights and authorizations needed to send, integrate and process data on the Platform.
• Compliance: comply with applicable laws (including LGPD, commercial confidentiality and sector rules) when using the services.
• Plan compliance: respect contracted limits for storage, users, integrations and processing.
• Content: do not insert unlawful or malicious data or content that unduly exposes Datameros to legal risk.
• Business decisions: critically assess dashboards, reports and AI outputs; final decisions on operations, finance, legal or HR remain exclusively with the Client.

7. Data, LGPD and Confidentiality

Datameros is committed to protecting personal and business data in compliance with Brazil’s General Data Protection Law (LGPD — Law No. 13.709/2018) and other applicable rules. Personal data processing on the Website and marketing channels is also described in the Privacy Policy, incorporated into these Terms by reference.

• Roles: as a rule, the Client is the controller of Client Data processed on the Platform; Datameros acts as processor/operator, processing data according to the Client’s instructions and the contract.
• Exclusive use: Client Data will be used to provide and improve contracted services, support and legal obligations — not for incompatible purposes.
• Confidentiality: Datameros commits to keep Client information confidential and not disclose it to third parties without authorization, except when required by law or to essential providers under adequate protection contracts.
• Security: data is stored with adequate technical and organizational measures, including cloud infrastructure (such as Microsoft Azure and AWS), encryption and access controls.
• No sale: Datameros does not sell Client Data.
• Breach: improper use of data by either party may lead to termination and applicable legal measures.

8. Usage Limits, Plans and Billing

Platform usage is subject to limits on inputs, storage, processing, users, dashboards and integrations defined in the contracted Plan.

• Plan limits: each Plan has specific parameters; upgrades and add-ons may adjust those limits.
• Overage: use beyond the contract may result in additional charges, throttling or temporary feature limits, after notice when reasonable.
• Notice: the Client will be notified, whenever feasible, when approaching limits.
• Payment: amounts, billing cycle and payment method are set in the proposal, invoice or Portal. Late payment may result in access suspension until regularization, without waiving amounts due.
• Price changes: price changes for new cycles will be communicated with reasonable notice under the then-current commercial policy.

9. Availability and Maintenance

Datameros uses reasonable efforts to keep the Platform available and stable, but does not guarantee uninterrupted 24/7 availability.

• Maintenance: scheduled or emergency maintenance may occur; when possible, the Client will be notified in advance.
• Dependencies: outages of cloud providers, internet, third-party systems integrated by the Client, or force majeure may affect the service without, by themselves, constituting Datameros’ default.
• Improvements: features may evolve; material changes that substantially reduce contracted scope will be handled in good faith with the Client.

10. Intellectual Property

Intellectual property related to the Platform and services is governed as follows:

• Datameros Platform: software, source code, algorithms, generic integrations, UI designs, trademarks, documentation and know-how remain Datameros’ exclusive property. The Client receives a limited, non-exclusive, non-transferable license to use them during the contract term.
• Client Data: all Client Data remains Client property. Datameros acts only as processor/operator of such data.
• Custom dashboards and reports: client-specific layouts and configurations, and the data displayed therein, belong to the Client; the engine, reusable components and underlying Platform remain Datameros property.
• Brand: use of the Datameros brand and Platform visual elements requires express authorization, except for a legitimate statement that the Client is a user of the services.

11. Limitation of Liability and Disclaimers

To the maximum extent permitted by applicable Brazilian law:

• Indirect damages: Datameros will not be liable for lost profits, lost revenue, data loss (except where a contractual restoration duty is expressly agreed), or indirect, incidental or consequential damages arising from use or inability to use the services.
• Decision-support tools: dashboards, metrics, automations and AI features are decision-support tools. They do not constitute legal, financial, accounting, medical or operational advice. The Client is responsible for decisions made based on such information.
• Liability cap: except for willful misconduct or gross negligence, Datameros’ aggregate liability to the Client for events related to these Terms is limited to the amounts actually paid by the Client to Datameros in the 12 (twelve) months preceding the triggering event.
• Third-party data: Datameros is not responsible for failures, inconsistencies or unlawfulness of data originating from Client systems or third parties integrated by the Client.

12. Termination and Data Deletion

The Client may terminate the contractual relationship under the rules below:

• Cancellation without lock-in: the Client may cancel the subscription at any time, without a termination penalty for mere withdrawal. Cancellation takes effect at the end of the current billing period, unless otherwise agreed in writing.
• Service interruption: after a formal cancellation request, Datameros will discontinue services within 5 (five) business days of cycle end or the agreed date.
• Export: before deletion, the Client may request export of Client Data in standard formats (such as CSV, JSON or Excel), within the operational retention window.
• Data deletion: Datameros will delete Client Data and associated projects within 90 (ninety) days after effective cancellation, in line with LGPD, subject to mandatory legal retention.
• ClickSign formalization: deletion and/or termination may be formalized through a specific term signed on the ClickSign platform, ensuring proper registration of the request.
• Termination by Datameros: Datameros may terminate or suspend access in case of material breach of these Terms, prolonged non-payment or security risk, with notice when reasonable.

13. Modifications, Governing Law and General Provisions

These provisions complement and close the agreement between the parties:

• Modifications: Datameros may update these Terms to reflect Platform, legal or commercial changes. The current version will be available on the Website. Continued use after publication constitutes acceptance of the new version where permitted by law; material changes may be communicated by email or Portal.
• Law and venue: these Terms are governed by the laws of the Federative Republic of Brazil. The courts of São Paulo, SP are elected, with waiver of any other venue, however privileged.
• Severability: if any provision is invalid or unenforceable, the remaining provisions remain in full force.
• No employment relationship: nothing in these Terms creates an employment, corporate or agency relationship between the parties.
• Force majeure: neither party is liable for failures or delays caused by events beyond its reasonable control, including natural disasters, war, strikes, third-party infrastructure failures or abrupt legal changes.
• Official communication: communications with contractual effect must be sent by email to suporte@datameros.com.br, via the Portal, or another formally indicated written channel. Informal messages do not replace official notices.
• Entire agreement: these Terms, the Privacy Policy, the Refund Policy (when applicable) and the contracted proposal/plan constitute the entire understanding between the parties on the subject matter, prevailing over conflicting prior discussions.

14. Contact

For questions about these Terms of Service, contact us:

• Email: suporte@datameros.com.br
• Portal: https://portal.datameros.com.br
• Phone: +55 11 99137-6120
• Website: https://datameros.com.br