Terms of Service

1. Platform Objective and Scope

The Datameros platform aims to centralize, organize and analyze data from various sources, applying artificial intelligence and automations to facilitate analysis and strategic decision making.

The platform offers:

• Centralization of data from multiple sources (systems, databases, files, APIs)
• Customized dashboards and reports
• Artificial intelligence for predictive analysis and pattern identification
• Automations and intelligent notifications
• Custom forms for data collection
• Integrations with more than 85 market systems

2. Data Collection, Use and Protection

Datameros is committed to protecting personal and business data, in compliance with the General Data Protection Law (LGPD - Law No. 13.709/2018):

• Exclusive use: Data provided will be used exclusively for contracted services and purposes expressly provided for in these terms.
• LGPD compliance: Datameros commits not to use personal data for purposes not expressly provided for in the terms, always respecting LGPD principles (purpose, adequacy, necessity, free access, data quality, transparency, security, prevention, non-discrimination and accountability).
• Legal recognition: Datameros recognizes and declares to be aware of the obligations and penalties established in the General Data Protection Law (LGPD), including fines of up to R$ 50 million per violation.
• Secure storage: Collected data will be stored in accordance with LGPD, using cutting-edge infrastructure (Microsoft Azure and AWS) with encryption and adequate security measures.
• Confidentiality: Datameros commits to maintaining confidentiality of provided information, not disclosing data to third parties without express authorization, except when required by law.
• Violation: Any use that is not provided for will be considered a contract violation and may result in immediate termination and applicable legal measures.

3. Usage and Storage Limits

Platform usage will have limits on inputs, storage and processing, which will be specifically defined for each contracted plan:

• Limits per plan: Each plan has specific limits for storage, number of integrations, users, dashboards and data processing
• Limit adjustment: Limits can be adjusted by contracting additional services or plan upgrade
• Excessive use: Use beyond contracted limits may result in additional charges or temporary limitation of functionalities
• Notification: The client will be notified when approaching contracted limits

Limits are established to ensure service quality and fair distribution of platform resources.

4. Intellectual Property

Intellectual property related to the platform and services is governed by the following provisions:

• Datameros Platform: Intellectual property of integrations, data processing, designs, layouts, algorithms, source code and functionalities developed by Datameros belongs exclusively to Datameros. This includes, but is not limited to, integrations with third-party systems, data processing, AI algorithms and automations.
• Custom dashboards and reports: Custom dashboards and reports created for the client are client property, including displayed data and specific layouts developed according to client specifications. However, the underlying platform and its functionalities remain Datameros property.
• Client data: All data entered into the platform by the client remains client property. Datameros acts only as a processor of this data.
• Brand and visual identity: Use of the Datameros brand and platform visual elements is restricted and cannot be used without express authorization.

5. Termination and Data Deletion

The client has complete freedom to terminate the contractual relationship:

• Cancellation without commitment: The client can cancel the subscription at any time, without commitment or termination penalty. Cancellation will be effective at the end of the current billing period.
• Service interruption: In case of cancellation, Datameros commits to discontinue services within 5 (five) business days after formal cancellation request.
• Data deletion: Datameros commits to delete data and projects developed within 90 (ninety) days after cancellation, as established by LGPD. During this period, the client can still access their data for export, if necessary.
• Formalization: Data deletion will be formalized through a specific term signed on the ClickSign platform, ensuring legal compliance and adequate registration of the request.
• Backup and export: Before deletion, the client may request export of their data in standard formats (CSV, JSON, Excel).

6. Final Provisions

• No employment relationship: The terms do not establish an employment or representation relationship between the parties. The relationship is strictly commercial and contractual.
• No termination penalty: There is no termination penalty clause, guaranteeing the client's freedom not to continue the partnership at any time.
• Official communication: All official communication must be made by email to suporte@datameros.com.br or through the client portal. Informal communications have no legal validity.
• Terms update: These terms may be updated periodically to reflect changes in the platform, legislation or business practices. The current version will always be available on the website. Continued use of the platform after updates constitutes acceptance of the new terms.
• Applicable law: These terms are governed by Brazilian legislation. Any dispute will be resolved in the competent courts of the city of São Paulo, SP.
• Divisibility: If any provision of these terms is considered invalid or inapplicable, the remaining provisions will remain in full force.
• Force majeure: Datameros will not be responsible for failures or delays resulting from circumstances beyond its reasonable control, including natural disasters, war, terrorism, strikes, third-party infrastructure failures or changes in legislation.