Refund Policy

Datameros offers transparency and flexibility in its refund policy. Understand how our cancellation and refund process works.

1. Trial Period (30-day POC)

During this period:

• No charge: There is no charge during the 30 days of POC
• Full access: The client has access to all platform features for evaluation
• Support included: Technical support and consulting are included during the POC
• No commitment: If the client does not wish to continue after the POC, there will be no charge
• No refund needed: Since there is no charge during the POC, there is no need for a refund

At the end of the POC, the client decides whether to continue with the monthly subscription or end the relationship without any cost.

2. Monthly Subscription

Our platform works through monthly subscription with prepaid cycle, without commitment:

• Prepaid cycle: Payment is made at the beginning of each cycle, which lasts 30 days. For example, if the POC ends on day 9, payment and cycle start occur on day 10.
• Cycle duration: Each cycle lasts 30 calendar days, counted from the start date.
• Date adjustment (Pro-rata): If the start date is not convenient, we can make a pro-rata adjustment to a specific date (example: day 10 or another day of your preference). In this case, a proportional invoice will be generated to cover the period until the desired date, and from this date the regular 30-day cycle will begin.
• No commitment: There is no commitment to stay - you can cancel at any time
• Flexibility: Plans can be adjusted (upgrade or downgrade) as needed
• Automatic renewal: At the end of each 30-day cycle, a new invoice is automatically generated for the next cycle, maintaining the same due date.

3. Cancellation

Cancellation can be requested at any time:

• Request methods:
• Effectiveness: Cancellation will be effective at the end of the current billing period
• No penalty: There is no cancellation penalty or fee
• Access until end of period: The client maintains full access to the platform until the end of the already paid period
• Confirmation: Cancellation will be confirmed by email with details and closing date

4. Refund Policy

Policy details:

• Already billed period: Once the monthly period has been billed and services have been made available, it will not be possible to request a refund for the period already used
• Future cancellation: Cancellation will be effective for the next billing cycle, ensuring the client uses the entire already paid period
• No partial refund: We do not offer proportional refund if cancellation is requested in the middle of the billing period
• Services provided: Since services are made available immediately after billing, we consider that the amount paid corresponds to access during the entire monthly period

Practical example: If the client paid the monthly subscription on the 1st and requests cancellation on the 15th, they will maintain access until the 30th (end of paid period) and there will be no proportional refund.

5. Exceptions and Special Cases

In exceptional cases, we will analyze refund requests on a case-by-case basis:

• Significant technical failures: If there are technical failures that prevent platform use for an extended period (more than 7 consecutive days), we will analyze proportional refund
• Terms violation by Datameros: If Datameros violates the terms of service in a way that prevents adequate use of the platform, we will consider a refund
• Billing error: In case of billing error (duplicate charge, incorrect amount), we will correct immediately and refund if necessary
• Service delivery failure: If contracted services are not delivered as agreed, we will analyze proportional refund

To request analysis of a special case, contact us via suporte@datameros.com.br with details of what happened. We will analyze each case individually and respond within 5 business days.

6. Data Deletion Period

After cancellation, we strictly follow LGPD:

• Legal period: Data will be deleted from our database within 90 (ninety) days, as established by LGPD
• Export period: During the first 30 days after cancellation, the client can still access their data for export, if necessary
• Formalization: The deletion process will be formalized through the signing of a specific term on the ClickSign platform, ensuring legal compliance and adequate registration of the request
• Confirmation: After deletion, we will send confirmation by email

7. Contact

For questions about cancellation or refund, contact us:

• Email: suporte@datameros.com.br
• Phone: +55 11 99137-6120
• Service hours: Monday to Friday, 9am to 6pm (Brasília time)
• Client portal: Access your logged-in area to request online cancellation

We will respond to your request within 2 (two) business days.

8. Policy Summary